How conflicts work
How GuruSup Brain notices when your sources disagree, which cases it settles itself, and what reaches an admin.
Companies say different things in different places. A Notion page gives one price, a Slack thread gives another. GuruSup Brain notices these disagreements while it learns, settles the clear ones itself, and sends only the real ones to an admin under Conflicts.
This page explains how that works. To settle a case, see Resolve conflicts.
How Brain notices a disagreement
Brain checks for disagreement each time it learns new content. When something it has just read does not fit with something it already knows, for example a different date, price or owner for the same thing, it treats the pair as a possible conflict and looks at both sides.
Brain looks at the evidence on each side and decides which of four kinds of situation it is. Three of them it settles on its own. Only the fourth reaches you.
The three kinds Brain settles itself
| Kind | What happened | What Brain does |
|---|---|---|
| A later source replaces an earlier one | The facts changed over time. A newer message gives a new date, or a newer document supersedes an old one. | Treats the newer fact as current. The older one stays in the history, marked as replaced. |
| A source corrects another | One source explicitly says another was wrong, for example "the owner corrected the date". | Treats the correction as current. |
| Both are true in different contexts | The two statements apply to different situations, such as different plans, regions or quarters. | Keeps both, each tied to its context. |
Brain does not decide that a fact was replaced only because two documents show different dates. It needs the evidence that one replaces or corrects the other.
The counters at the top of Conflicts show how much of this happens by itself. Candidate evaluations counts the pairs Brain compared. Auto-reconciled counts the ones it settled. Unique cases raised counts the distinct conflicts Brain opened. Automation rate is the second number divided by the first.
What makes a conflict real
A conflict is real when the two statements are about the same thing, apply at the same time and in the same context, and no source says which one is right. Neither replaces the other. That is what Brain cannot decide, and it is what shows up under Open.
Each case comes with:
- a subject and the reason Brain raised it,
- the Conflicting alternatives, at least two, each with its text and, when Brain has them, its authority and dates,
- a Decision needed question.
Severity
Brain gives each case a severity: low, medium, high or critical. It is shown on the card as, for example, "high severity". The page sorts cases by severity first, then by the most recent update.
The four statuses
| Tab | What it means |
|---|---|
| Open | Needs a decision. Only cases here have buttons. |
| Awaiting response | Brain is checking a decision you made, or a colleague has been asked and has not answered. Cards say Waiting for GuruSup to verify or Waiting for a contact. |
| Resolved | The case is closed with a verified decision. |
| Dismissed | The case was closed as not really contradictory. |
What a decision does
Your decision is not applied straight to Brain's memory. It becomes new evidence: what you chose and, in How do you know?, why. Brain then verifies it. If the evidence is enough, the case moves to Resolved, or to Dismissed if you said the sources did not really disagree. Brain updates its memory to the understanding the evidence supports and keeps the history of what the sources said.
If the evidence is not enough, the case can go back to Open.
You can decide in four ways:
| Decision | Use it when |
|---|---|
| Confirm an alternative | One of the alternatives is correct. |
| Each is true in a different context | Both hold in different situations. You say where each applies. |
| Write the correct statement | Neither alternative is right. |
| Dismiss as not contradictory | The sources do not really disagree. |
Reopening
A closed case is not final. If later content makes a resolved or dismissed case genuinely incompatible again, Brain reopens it and it comes back under Open. A case that was waiting for a colleague also returns to Open when new evidence changes it.
Asking a colleague
If you do not know which alternative is right, use Ask a contact on an open case. Brain reaches a Brain contact through Slack or a call, and the contact only sees a safe summary of the alternatives. Until the contact answers, the case sits in Awaiting response as Waiting for a contact.
Who can be asked depends on who you set up as a contact. See Brain contacts and external contacts.
Who sees conflicts
Only admins open Conflicts. Members do not see the page.